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Aqua America, Bryn Mawr, Pennsylvania
Banner
Upgrade:
October 2002 – January 2004
During this
first phase Split Rock conducted a CIS evaluation to determine
if AAI should upgrade or replace their back-leveled product.
Our experienced professionals stepped them through a business
case which helped them decide the best course based on business
requirements, time to implement and overall costs. Their
decision was to upgrade to Indus BANNER® CIS ®
3.1; including multiple custom modifications and 10 major
releases to the BANNER product.
Split Rock
implementation contributions included: project management,
analysis and documentation of business processes, technical
upgrade strategies and execution, creating a plan for new and
refresher training, risk management, test planning and testing.
CIS
Consolidation:
February 2004 – July 2007
In this second phase Split Rock was involved in the design,
planning and management of the creation of two new call centers,
the conversion of their affiliated companies, in 13 states, to
the BANNER® CIS 3.1 system and the selection of a Work Force
Management system. This involved the design of a
state-of-the-art Voice Over IP (VOIP) phone system, conversion
of data from four different CIS products providing billing and
customer support to over 750,000 AAI customers and the
evaluation, selection and preliminary planning for the
implementation of a Work Force Management system across the
entire AAI service area. Split Rock managed the overall
consolidation and standardization of business processes among
the AAI companies in Phase 2.
Ongoing
Acquisitions:
July 2007 - Current
Currently Split Rock is providing business analysis and
technical conversion assistance to AAI in support of AAI’s
ongoing program of water system acquisition and integration into
the AAI business model.
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Barbados Light & Power LTD, Barbados, West Indies
CIS Business Case:
Oct 2004 –
Dec 2004
Split Rock assessed BL&P’s business processes and legacy
utility billing system to enable BL&P to determine whether to
enhance, re-write or replace its legacy CIS solution. The
results of this business assessment provided BL&P a sound,
documented CIS business case and cost justification in support
of CIS replacement.
CIS
Selection:
April 2005 –
Jan 2006
Split Rock led BL&P through requirements definition, RFP
development and publication, vendor demonstrations, site visits,
final selection and negotiations.
Project
Planning / Quality Assurance: May 2006 to Sept 2007
Split Rock managed the Quality Assurance (QA) effort for
the overall project along with mentoring an internal Project
Manager. This involved quarterly project assessments,
evaluating the health and status of the project milestones and
objectives. Mentoring including project schedule and status
review as well as coaching activities.
CIS Implementation:
Sept 2007 to
July 2008
BL&P required an experienced project manager and requested
Split Rock to fill that role. Split Rock took over Project
Scheduling and Administration, along with oversight of all BL&P
deliverables.
CIS
Stabilization:
Oct 2008 to Mar 2009
Split Rock Managed this project which addressed deferred
functionality and post-implementation production issues from its
CIS effort. Split Rock developed a project plan and project
schedule, prioritized issues, created milestones and
deliverables, and developed a resource plan.
New Rates
Implementation:
Mar 2009 to Present
Split Rock is currently managing the project to configure,
test, communicate and implement both revisions of its current
rates and additional “pilot” rates (e.g., Time of Use,
renewable). Split Rock provided typical project management
activities and testing resources for this effort.
New Bill
Presentment:
Mar 2009 to Present
Split Rock is currently managing the
effort to roll out a new bill design. This included developing
a business case (cost justification) bill design, analysis on
whether to outsource bill printing and communications.
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St. Lucia
Electricity Services Company (LUCELEC), St Lucia, West Indies
Split Rock led LUCELEC through
requirements definition, RFP development and publishing, vendor
demonstrations and final selection, contract negotiations, and
preliminary budgeting and resource planning for their 2010 CIS
replacement effort.
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Mobile Area Water and Sewer System (MAWSS), Mobile, AL
CIS Selection:
April 2007 – Mar 2008
Split Rock led MAWSS through requirements definition, RFP
development and publication, vendor demonstrations, site visits,
final selection and negotiations. As a part of this effort
Split Rock also did initial project strategy, planning,
budgeting and resource planning.
CIS Implementation:
April 2008 to Oct 2009
Split Rock managed the implementation of the MAWSS project,
which included vendor oversight, schedule administration,
development of critical project documents, coordination of day
to day project activities, and status gathering and reporting.
This Project went in on-time and on budget.
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Lee County
Electric Cooperative (LCEC), Fort Myers, FL
Split Rock provided CIS production support for LCEC on their SCT
BANNER®
CIS while they were migrating to the CorDaptix®
CIS platform. We have also assisted them with testing the
functionality of Business Post Date and Purge Archive and
assisted with testing on the new system as well.
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Snohomish
County Public Utilities District, Everett, WA
Split Rock
was contracted for consulting
services to conduct an independent, detailed business analysis
of the District, develop alternative approaches to meet business
requirements and recommend a forward-looking strategy for
the future of their Severn Trent CIS/OV system.
